Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the ExtractFlow platform, websites, APIs, and related services (together, the "Service"), provided by ExtractFlow, Inc. ("ExtractFlow," "we," or "us"). By accessing or using the Service, or by signing an order form that references these Terms, you agree to be bound by them on behalf of the organization you represent (the "Customer" or "you").

If you do not have authority to bind your organization, or if you do not agree to these Terms, do not access or use the Service. Where you have a separate written agreement with us, such as a Master Services Agreement ("MSA"), that agreement controls to the extent it conflicts with these Terms.

ExtractFlow provides a Private AI intelligent document processing ("IDP") platform built for insurance and healthcare carriers. The Service ingests documents such as claims, policies, medical records, and forms, extracts structured data from them, and routes that data into the workflows and systems you configure. The platform combines automated extraction with human-in-the-loop review and active learning so accuracy improves over time.

We may update, add, or remove features of the Service. We will not make changes that materially reduce the core functionality you have paid for during a paid subscription term without giving you reasonable notice.

To use the Service you must create accounts for your authorized users. You are responsible for keeping account credentials confidential and for all activity that occurs under your accounts. You must use commercially reasonable security practices, including strong authentication where we offer it, and you must notify us promptly at security@extractflow.com if you suspect unauthorized access.

You are responsible for ensuring that each user complies with these Terms. Access is limited to the number of users and the usage levels described in your order form. You may not share a single login among multiple individuals.

You agree not to use the Service to violate any law or regulation, to infringe the rights of others, or to process data you do not have the right to process. You may not attempt to gain unauthorized access to the Service, interfere with its operation, probe or scan its systems, or circumvent usage limits or security controls.

You may not reverse engineer, decompile, or attempt to extract the source code or model weights of the platform, except to the extent that restriction is prohibited by applicable law. You may not resell, sublicense, or provide the Service to third parties except as expressly permitted in your order form.

You retain all rights to the documents you submit to the Service and to the structured data extracted from them (together, "Customer Data"). We claim no ownership of Customer Data. You grant us a limited license to process Customer Data solely to provide and support the Service, and to do so in accordance with your instructions and the documentation.

We retain all rights to the platform, software, machine learning models, user interfaces, and documentation that make up the Service. Nothing in these Terms transfers ownership of our intellectual property to you. We may use aggregated, de-identified operational metrics that do not identify you or any individual to monitor and improve the Service.

For self-hosted and Private AI deployments, Customer Data is processed within your own environment and is not transmitted to ExtractFlow-operated infrastructure. In those deployments we receive only the telemetry and support data you explicitly choose to share. We do not train shared or general-purpose models on your Customer Data.

Each party may receive information from the other that is marked confidential or that should reasonably be understood to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, will protect it with at least the same care it uses for its own confidential information, and will not disclose it except to employees and contractors who need it and are bound by similar obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already lawfully held, or that it independently developed. A party may disclose Confidential Information if required by law, provided it gives reasonable prior notice where permitted.

Commercial terms for the Service, including fees, payment schedule, usage limits, and subscription length, are set out in the order form or MSA you sign with us. Unless that document states otherwise, fees are stated exclusive of taxes, are non-refundable, and invoices are due within thirty (30) days of the invoice date.

If you exceed the usage levels in your order form, we may bill you for the overage at the rates stated in that document. We may suspend access for accounts with undisputed fees that remain unpaid after we give you written notice and a chance to cure.

We warrant that we will provide the Service with reasonable skill and care and in line with the documentation. Automated extraction produces predictions, not guarantees of accuracy, and you are responsible for the human review and controls appropriate to your use, particularly for decisions affecting claims, coverage, or patient care.

Except for the express warranty above, the Service is provided "as is." To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to these Terms, even if advised of the possibility of such damages.

Except for liability that cannot be limited by law, each party's total liability arising out of or related to these Terms will not exceed the fees you paid or owed for the Service in the twelve (12) months before the event giving rise to the claim. These limits do not apply to your payment obligations or to a party's indemnification obligations under Section 10.

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of law. We will defend and indemnify you against third-party claims that the Service, when used as permitted, infringes that third party's intellectual property rights.

The party seeking indemnification must give prompt written notice of the claim, allow the other party to control the defense, and provide reasonable cooperation. The indemnifying party may not settle a claim in a way that imposes obligations on the other party without that party's consent.

These Terms apply for as long as you use the Service or have an active order form with us. Either party may terminate for material breach if the other party fails to cure that breach within thirty (30) days of written notice. We may suspend the Service immediately where continued use poses a security risk or violates law.

On termination, your right to access the Service ends. We will make Customer Data available for export for a period stated in your order form, after which we may delete it in the ordinary course unless a longer retention period is required by law. Sections that by their nature should survive, including confidentiality, intellectual property, liability, and indemnification, will survive termination.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties will first try to resolve any dispute informally by good-faith discussion between people with authority to settle it.

If a dispute cannot be resolved within thirty (30) days, it will be brought in the state or federal courts located in Delaware, and each party consents to the personal jurisdiction of those courts. Nothing here prevents a party from seeking injunctive relief to protect its intellectual property or Confidential Information.

We may update these Terms from time to time. If we make a material change, we will give you reasonable notice, for example by posting the updated Terms with a new effective date or by notifying your account contact. Changes take effect for renewals or new order forms on the stated effective date.

If a change materially and adversely affects you during a paid subscription term and you object in writing, the version of these Terms in effect when your current term began will continue to apply until that term ends.

Questions about these Terms, or notices required under them, can be sent to our legal team at legal@extractflow.com. For security matters, contact security@extractflow.com.